Mali: Service Delivery Survey 1995

This Mali Service Delivery Survey, conducted in 1995, provided a general overview of the public’s views on the quality and relative priority of public services as part of the preparation for a World Bank-funded Institutional Development Project. Respondents were most likely to identify the most important and frequently used public service as that of health, followed by education and agriculture. Sixty percent of respondents indicated a willingness to pay more for improved services. Problems perceived as most important related to human resources: absences and poor performance of staff. Corruption was cited as a problem by only eight percent of respondents to household interviews, but focus group discussions revealed that people are so accustomed to paying bribes that they do not perceive this as abnormal. Categories of respondents with areas of particular dissatisfaction included: urban residents and the better educated regarding education, rural residents and men in general regarding the police, the unemployed with health and the illiterate with justice.