To evaluate changes that had occurred since the 1995 baseline study of urban public transport, 2,400 huseholds in the same 18 sentinel “barrios” and 3,800 riders on 38 routes were surveyed again in 1996. It was found that robberies had increased. Some 23 per cent of all riders were victims of a robbery in 1996 as opposed to 14 per cent in 1995. On the positive side, overcharging of customers had practically disappeared in the year since the baseline study. Ninety percent of riders in 1995 reported overcharging while this percentage fell to only 10% in 1996. Satisfaction with the Transport ministry’s oversight role increased slightly from 20 per cent in 1995 to 26 per cent in 1996. Customer priorities were a) more vehicles b) greater safety and c) better treatment of customers by service personnel. This study cycle was commissioned and paid for by the Nicaraguan Government.